Enhanced Password Security

Changes have been made to password complexity and password expiry times to ensure that your online experience with us is safe and secure.

Passwords now have the following requirements:

  • At least 12 characters in length
  • At least one numeric, one special character (such as $, #, %, &, @), one lowercase letter, and one uppercase letter.
  • Cannot contain your name(s), username, or organization name in any text direction.

When you log in to My Wolf Trap, you may be prompted that your password has expired. If you receive this message, please reset your password by following these instructions.


Password Reset Instructions

Visit the My Wolf Trap login screen and attempt to log in with your current password.

If you see the following error message, click the link as prompted:

Screenshot of the My Wolf Trap login screen.

This link will take you to a page hosted by Blackbaud, our website provider:

Screenshot of the Blackbaud login screen.

Enter your current password, and you will see this password reset screen:

Screenshot of the Blackbaud password reset screen.

Create a new password using the following requirements:

Password Requrements:

  • At least 12 characters in length
  • At least one numeric, one special character (such as $, #, %, &, @), one lowercase letter, and one uppercase letter.
  • Cannot contain your name(s), username, or organization name in any text direction.


Forgotten Password Instructions

If you have forgotten your password, visit the My Wolf Trap login screen and click "Forgotten Password".

Screenshot of My Wolf Trap login screen, with a link to "Forgotten Password" at the bottom.

On the next screen, enter the email address associated with your account and click Submit.

Screenshot of My Wolf Trap forgotten password screen.

You will receive an email from give@wolftrap.org with the subject line "Forgotten Password/Username request".

Click the link in the email, and you will be prompted to create a new password that follows the updated password requirements.

 

Please contact us at give@wolftrap.org if you need any assistance.